PEBA’s online member portals, MyBenefits and Member Access, give you access to your insurance and retirement accounts, allow you to view and update your personal information and conduct online transactions. We encourage members to submit transactions and documentation through the portals.
We offer phone, video and walk-in appointments. You will receive the same service regardless of the type of consultation you choose. You can also call us from 8:30 a.m. to 5 p.m., Monday through Friday at 803.737.6800 or 888.260.9430. Calls are answered in the order in which they are received.
Consultations
Phone
A phone consultation might be a good option if you are planning to retire soon and want to receive a full counseling and planning session. At your scheduled appointment time, a benefits counselor will call you at the phone number you provide. The counselor will tailor your 45-minute consultation to address your needs.
Video
A video consultation might be a good option if you have questions related to PEBA-administered benefits that have not been resolved. You will connect with a benefits counselor through Microsoft Teams video chat. The counselor will tailor your 45-minute consultation to address your needs.
Walk-in
In-person visits at our 202 Arbor Lake Drive location can have longer wait times, and we recommend you arrive by 4 p.m.
How to schedule
You can book an appointment up to 21 days in advance. If there aren’t any times available, check again the following day, as we release new appointments at midnight each day. Visit our benefits consultation page to select a date and time for your appointment. You will receive a confirmation email with more details about your appointment.
If you participate in the State Optional Retirement Program, you must contact your chosen service provider for assistance with your State ORP account. If you participate in the South Carolina Deferred Compensation Program, you must contact Empower for assistance with your Deferred Comp account(s).
If you have questions about State Health Plan claims, contact BlueCross BlueShield of South Carolina, the third-party administrator for the Plan.