We offer phone and video appointments. In-person visits at our 202 Arbor Lake Drive location can have longer wait times, and we recommend you arrive by 4 p.m. You will receive the same service regardless of the type of consultation you choose. You can also call us from 8:30 a.m. to 5 p.m., Monday through Friday at 803.737.6800 or 888.260.9430. Calls are answered in the order in which they are received.
View and update your personal information with PEBA’s online member portals, MyBenefits and Member Access. They give you access to your insurance and retirement accounts, and we encourage members to submit transactions and documentation through them.
If you participate in State ORP, you must contact your chosen service provider for assistance with your account. If you participate in Deferred Comp, you must contact Empower for assistance with your account(s).
If you have questions about State Health Plan claims, contact BlueCross BlueShield of South Carolina, the third-party administrator for the Plan.
How to schedule
You can book an appointment up to 21 days in advance. If there aren’t any times available, check again the following day, as we release new appointments at midnight each day. You will receive a confirmation email with more details about your appointment.