We offer appointments for one-hour phone and video consultations. You will receive the same service regardless of the type of consultation you choose. You may also contact us any time from 8:30 a.m. to 5 p.m., Monday through Friday at 803.737.6800 or 888.260.9430. Calls are answered in the order in which they are received.
We also offer walk-in consultations at our 202 Arbor Lake Drive location. In-person visits can have longer wait times, and we recommend that you arrive by 4 p.m. If you are experiencing symptoms such as fever, cough or shortness of breath, have been exposed to COVID-19, or think you may have been exposed to COVID-19 within the past 10 days, please do not come to an in-person consultation.
Scheduling a phone consultation is an easy, convenient way to connect with a benefits counselor from the comfort of your home. Best of all, you can continue to practice social distancing while avoiding call wait times. At your scheduled appointment time, a benefits counselor will call you at a number you provide. Your consultation will be tailored to address your needs. A phone consultation may be a good option if you are planning to retire in the near future and wish to receive a full counseling and planning session.
A video consultation is another safe and convenient option PEBA offers to chat with a benefits counselor without leaving home. At your scheduled appointment time, you will connect with a benefits counselor via a Microsoft Teams video chat. Your consultation will be tailored to address your needs. A video consultation may be a good option if you have questions related to PEBA-administered benefits that have not been resolved.
How to schedule an appointment
Visit our benefits consultation page to select a date and time for your appointment. You will receive a confirmation email with more details about your appointment.
If you participate in the State Optional Retirement Program (State ORP), you must contact your chosen service provider for assistance with your State ORP account.
If you participate in the South Carolina Deferred Compensation Program (Deferred Comp), you must contact Empower Retirement for assistance with your Deferred Comp account(s).
If you have questions about State Health Plan claims, please contact BlueCross BlueShield of South Carolina, the third-party administrator for the Plan.
Forms and documentation
PEBA’s online member portals, MyBenefits and Member Access, give you access to your insurance and retirement accounts, allow you to view and update your personal information and conduct online transactions. We encourage members to submit transactions and documentation through the portals.