Customer Service
You may contact Customer Service any time from 8:30 a.m. to 5 p.m., Monday through Friday. To avoid call wait times, you can also reach us using the contact forms below. Emails are answered in the order in which they are received.
Insurance benefits Retirement benefits
Schedule an appointment
We offer appointments for 45-minute phone consultations and 45-minute video consultations. You can schedule an appointment online, and it can be made up to 21 days in advance. If there are no available times, please check again the following day, as new appointments are released at midnight. PEBA does not currently accept in-person appointments. Visitors to our office are seen on a first-come, first-served basis.
Mailing and physical address
S.C. Public Employee Benefit Authority
202 Arbor Lake Drive
Columbia, SC 29223
Additional information
Visit our Press room for information on how to contact PEBA if you have a media inquiry.
The South Carolina Public Employee Benefit Authority (PEBA) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. PEBA does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. PEBA:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact PEBA's Privacy Officer Link sends email.
If you believe that PEBA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Privacy Officer, 202 Arbor Lake Dr., Columbia, SC 29223, 888.260.9430 or privacyofficer@peba.sc.gov. You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, PEBA's Privacy Officer is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal Link is external, Link opens in new window or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1.800.368.1019, 800.537.7697 (TDD)
Complaint forms are available on the U.S. Department of Health and Human Services website Link is external, Link opens in new window.
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注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1.888.260.9430まで、お電話にてご連絡ください。
УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки. Телефонуйте за номером 1.888.260.9430.
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