March 19, 2020
Due to Governor McMaster's executive order, PEBA is significantly decreasing the number of staff who will be in the office beginning Friday, March 20, 2020. The Governor's decision is to protect state employees during this unprecedented public health crisis. Even though PEBA staff will be limited, we will still provide critical business operations, including our Customer Service Center, the processing of retirement claims and payroll, and the processing of insurance enrollments and billing. Monthly retirement benefits and insurance claims payments will continue without interruption as well.
Online systems
We strongly encourage members to use our online systems, MyBenefits and Member Access , and to refrain from mailing paper forms and documentation to PEBA.
Urgent insurance appeals
If you have an urgent insurance appeal, you should email your appeal to iad@peba.sc.gov. Please include as many details as possible, including the plan for which the appeal is (State Health Plan, MUSC Health Plan, dental, etc.).
Contacting us
Because staff will be limited, please direct all inquiries to our Customer Service Center at 803.737.6800 or 888.260.9430. We also encourage you to check our website (www.peba.sc.gov ), and our Facebook and Twitter pages periodically for updates.